Car of the Week
Week ending 4th September 2009
|We valet hundreds of cars every year, and take thousands of photos, most of these photos get filed away never to be seen again. But some cars are worthy of comment if not an article, maybe because we were asked to do something unusual with the car, maybe because we did a lot of work on the car, or maybe it's just because the car was nice! It's an excuse to show of our photos either way!|
This Jeep came to us for a lease return inspection a little while ago, we carried out a full inspection and as a result of this the customer had some work done...
The tailgate had some scratches which would have incurred a recharge but we were able to buff them out completely. There were a few more like this on the other side of the car, all looked pretty deep and many were over the 2.5cm allowed.
The Jeep was to go from our premises direct to the car auction, and sure enough the Auction's driver arrived and took the car after carrying out his own assessment of the car (this is standard practice for collection & delivery drivers to ensure they are not made liable for damage already on the car), we got a copy of his paperwork and we put together a nice glossy report which we sent to the customer.
What happened next we can only surmise from the time line... but it seems that the vehicle was at the auction for about a week before the lease company's man came to do his their inspection. During this time the Jeep could have been moved several times and would have been sitting in a large car park with other vehicles parking and reversing, and lots of people wandering around looking at them.
Several weeks after returning the Jeep, the customer got an invoice for the lease company charging him for a missing key, which was no surprise.
As you can probably guess this caused more than a little annoyance to the customer.
However, he had our very thorough report that made no mention of this damage... and we were able to compare this to the paperwork of the auction's collection driver.
So the customer was able to show that the damage he was being charged for happened while the vehicle was in the possession of the auction, they agreed completely and promptly sent him out an amended invoice.
So all's well that ends well!
We don't want to give the impression that this kind of thing is all-too-common, but it can and does happen. We have been telling our readers for years that the vast majority of minor damage to cars happens when parking or when the car is parked -- there is no reason to believe that an auction's car park would be safer than any other. Auctions have a lot of cars moving about, with hundreds of cars coming and going every week.
In fairness to the lease company, how is their inspector to know who, how or when? He can only mark down the items he sees when he inspects the car, and if it's on his report, it will probably go on the invoice. It's a bit of a flaw in the system and it's why we like to see lease companies make their full inspection at the point of collection, but unfortunately this isn't always viable. But to their credit, the lease company didn't hesitate to put the situation right.
From our point of view it shows another benefit of having an independent inspection. On the very rare occasions where this kind of thing has happened, our customers have always been able to successfully resolve the issue with the minimum amount of fuss. An inspection is a great insurance policy... and if for some reason you can't come to us for one, you could always inspect the car yourself.
Week Ending 9th April 2011 - Chevrolet Corvette Z06
Week Ending 18th September 2010 - Aston-Martin DBS
Week Ending 27th July 2010 - Audi R8 and BMW M5
3rd July 2010 - Porsche for sale
2nd July 2010 - Ferrari 355
Week Ending 11th June 2010 - Aston-Matin V12
Week Ending 7th May 2010 - Lexus SC430
Week Ending 23rd April 2010 - Saab 9000 Aero
Week Ending 16th April 2010 - Escort Cosworth
Sometime in 2009 - Audi
Sometime in 2009 - Mercedes
Week Ending 4th September 2009 - Jeep - Lease Return
Week Ending 2nd June 2009 - Porsche 993 Turbo
Week Ending 22nd May 2009 - Porsche
Week Ending 4th April 2009 - Maserati Grand Turismo S
Week Ending 7th July 2008 - Ferrari 360 Challenge Stradale
Week Ending 27th June 2008 - Panther DeVille
Week Ending 19th May 2007 - Puzzle
Week Ending 2nd December 2006 - BMW Paint Correction
Week Ending 11th November 2006 - Italian Job Mini
Week Ending 28th October 2006 - Nissan Skyline
Week Ending 21st October 2006 - Mighty Mini
Week Ending 14th October 2006 - BMW Z4
Week Ending 7th October 2006 - Mazda MX5
Week Ending 30th September 2006 - Porsche Paint Correction
Week Ending 23rd September 2006 - Mazda MX5
Week Ending 15th September 2006 - Porsche Boxter