"The car was in a scruffy condition with badly scuffed wheels, dents to body panels, scuffs to paintwork and soiled hood.
Very pleased with the transformation and my 6 year old car looks 'showroom fresh'. This improved it's resale value by over 1000.
My only criticism is that although the interior and boot were in pristine condition, I don't believe the bonnet was opened and cleaned underneath*, otherwise completely satisfied. "
*On a silver Valet, we don't do under the bonnet. There are three reasons for this. Firstly - nobody ever looks under the bonnet of cars! The only person to see a clean engine bay would be your mechanic, it's doubtful he would much care. Secondly - Cleaning engines bays has become a tricky business these days. There is a lot less space around the engine on modern cars for us to work, and they have become packed full of computers and electronic gizmos, meaning that we can't use pressure washers as we did in the old days, and have to clean them by hand which is a time consuming process. Thirdly, most of the 'dirt' in the engine bay is oily and really doesn't do the engine any harm, in fact it can protect it.
So why pay us for our time for something you don't need and nobody is ever going to see? The only time we might suggest cleaning the engine bay is when you are selling your car and we do have it as an option, otherwise we leave the area alone.
Having said that, I understand that you had paintwork correction, so it's very possible that compound and polish would have splashed down into the shuts. And if this is the case, then it would have been visible with bonnet closed so Mark should have opened the bonnet to remove it. If he didn't then you have our apologies and I will review our procedure and ensure that checking the shuts and washing down them down (With AutoSmart Tango) takes place on all cars in future. It will be added to our check sheets.