Lease Return > About Lease Return >

Articles > Leasing Articles > Video Articles >

BVRLA Fair Wear and Tear

This video we join Arron as he carries out an end-of-lease inspection.

vID:054
Duration: 7:14
Size: 42.6mb
Download FLV
Video Transcript

Gary:
So here we have Peugeot 308, just coming up to three years old, for lease return. On the face of it it looks like a nice car and to be honest with you the lady has looked after it. It does look nice but she's taken some advice from her fleet department to get it checked over. The fleet department are now writing letters to the drivers saying check the car over and it's a good idea to take it to a place like us. We are New Again Chelmsford. Obviously you can't do that if you are not in chelmsford but there are companies out there that can check the cars or on our website there is a downloadable checklist. And you can print that off and it gives you instructions on how to check it yourself.

Gary:
Okay, so Arron is checking it, he's cleaned it down, he's cleaned it in detail so it's not a quick drive-through car wash thing, it's had all the sills cleaned properly so you can see it, because they are the kind of areas that you can get caught out on because a normal car wash washes it down to about this line, I'll just show you what I mean. But eventually the dirt builds up underneath, lower down and it's not so noticeable when you get damage. And that's the kind of area where you often get damage so it's a very clean looking car and now Arron is inspecting it. We'll have a good look at it and see what's wrong with it.

Gary:
Arron, how are long have you been inspecting it for?

Arron:
About twenty minutes at the moment...

Gary:
That seems like quite a long time is there quite a lot to go through?

Arron:
That's going through scratches, dents, any previous body repairs, missing bit off the car.

Gary:
So are you nearly there then?

Arron:
Not far off, yeah.

Gary:
You're checking spare wheel, service book, wheels, tyres? I believe it's a 182 point check we do. Twice as many as an MOT. Obviously you're not having quite to do what an MOT would do, you're not having to put it on a ramp and roll it backwards and forwards and check the brakes but you are checking quite a lot of details on it. So there are quite a lot of dots all over this, what are they about?

Arron:
We'll she's been driving down the side of hedges, these blue ones are a massive, huge scratch all along the side of the car.

Gary:
Near-side scratches, is that normal?

Arron:
Yeah, they show more on a black car, it depends, if you are keeping away from the country lanes or not. She knew about these ones.

Gary:
She knew about these anyway... they are fairly easy to machine aren't they, can we buff those?

Arron:
She could probably even do it herself if she knew what she was doing.

Gary:
A bit of T-Cut or something? Yeah, you can go to the spares shop. What are the things that we have found that she can't do or wouldn't have noticed?

Arron:
I've just found a dent here, it's a very shallow dent but it's quite large.

Gary:
That looks like quite a big dent, how big is it?

Arron:
Probably about a plum size, maybe a bit bigger.

Gary:
So how do you think that might have got done?

Arron:
Could be somebody leaning against the car with an elbow.

Gary:
You wouldn't just lean against it and do that.

Arron:
No that would be somebody falling against the car

Gary:
Somebody leant and fell against the car [...].
Is that acceptable?

Arron:
Not acceptable no.

Gary:
Not acceptable according to the BVRLA guidelines. And can we fix that?

Arron:
As long as we can get access behind it yes.

Gary:
We can do a smart repair on that can we? Okay, what else have we found? Anything of interest?

Arron:
I'm still looking for dents, and this is a loading area so this kind of stuff, again she can tidy that up herself with some T-Cut.

Gary:
There is an element of what's acceptable though isn't there?

Arron:
There is yeah, They obviously allow... there's pictures in the booklet which shows you that around the wear areas, the door handles and the scratched from rings and things.

Gary:
So they're acceptable are they?

Arron:
Yeah, something like that is just caused by it going down.

Gary:
Just opening it, so that's alright, when you are saying she can do it herself, what would you suggest?

Arron:
Just to get some polish and just go over it. Just to make the car in General a bit better.

Gary:
So it's not a 'must' though?

Arron:
No.

Gary:
It looks like there's a rubber bit hanging off, could this be where she's had a window fitted

Arron:
Yeah it possibly could be, had a new window if she's had a break-in or something like that.

Gary:
Right so you'll highlight that and show her that. And she can call the windscreen company if they have fitted it wrong or whatever.

Arron:
It's actually a split.

Gary:
Okay, anything?

Arron:
No major pain, you have the body sill damage where...

Gary:
Oh there's sill damage! Okay I was just talking about that earlier in the video.

Arron:
There's a jacking point there because there's an arrow to indicate it, what they've done is the jacking point is right at the back and they've put it on the sill, you can see the bulge on that...

Gary:
They've cracked the paint as well hasn't it?

Arron:
It's cracked the paint yeah around here.

Gary:
That's something she doesn't know about, no? So you've had a little look with her first...

Arron:
She has had someone look around it as well, at a garage and they said they couldn't find anything on it.

Gary:
But they're only looking around it from a garage point of view, not from a BVRLA inspection point of view. So the garage didn't see this scuff on the corner of the bumper either did they?

Arron:
Nope.

Gary:
But to be fair to them it probably wasn't clean was it?

Arron:
Probably not no.

Gary:
Can you just point the scuff out because I've got it on video but I just want to make sure we can see...

Arron:
We've got paint-transfer up here... that will clean off.

Gary:
But it looks worse than it is. And you've got below where it's actually gone through the paint.

Arron:
Yeah it's taken the black paint off the car.

Gary:
That's an easy little repair then is it? And it looks like the rubber bit is coming away at the bottom, at the back.

Arron:
Yeah, but that's just a... Peugeot thing.

Gary:
And there's another bit above the light, that's all part of it. Alright, I don't know if you can see the scratches down the car in that picture. Alright it's not that bad this one, there's a few bits on it but the sill is the one that's going to be addressed. Little bits and pieces, a couple of dents...

Arron:
There's a couple of chips on the windscreen which she's already rung her lease company about and they've said they are going to sort that out, so we've got that all sorted.

Gary:
Brilliant, okay that's good, what about the service book? Is that all stamped?

Arron:
The service book is all in there, along with the spare key, inside... it is a lady driver and she's got a hole in the carpet...

Editor's Note:
Women's cars often have holes in the carpets, we suspect high heels are to blame.

Gary:
Does she know about that hole?

Arron:
She hasn't pointed it out to me, no.

Gary:
How big is it?

Arron:
It's probably around about an inch long.

Gary:
Lets have a look at it. It's bigger than an inch long... I'd say two inches. It's gone through. Is that an easy repair?

Arron:
It can be yeah.

Editor's Note:
Holes in carpets can be inexpensive to repair, but re-charges for replacement carpets are hugely expensive.

Gary:
Okay, we'll show her that and she can call the lease company again I should think. Alright then, thanks Arron.

Contents

Arron inspects a lease car which is due for return using the BVRLA fair wear and tear standard. This car was generally in good condition but had a dent, a scuff, and a hole in the carpet.

De-Fleet Services

Our End-of-Lease Services provide quality repair for excessive wear and tear, and is acceptable and appropriate for Contract Hire, Personal Contract Purchase (PCP), Private Lease, Contract Purchase and Lease Purchase. Fleet managers wishing to efficiently prepare off-lease vehicles can contact us or send their drivers directly to our Q&A. Our advisors are trianed by Manheim to work to the BVRLA guidelines.

top

Related Videos

Why people end up paying recharge bills for damage
Can smart repair really save you money?
End-of-Lease Repairs
Fair Wear and Tear ~ Mercedes
Lease Return - Mercedes SLK289
Lease Return Example: Vauxhall Astra
How Lease Return Inspections save you Money.
This page was last updated on Wed, 12 October, 2011
Car Care Videos

Est 1987

Visitors Since
Dec 2003

© 2003-2013 www.clean-image.co.uk car valeting , auto detailing, car care, & smart repair.
New Again, The Car Wash, New Street, Chelmsford, Essex. CM1 1GJ :: 01245 350035

AutoGlym | Supagard | Diamondbrite